Call Center Representative (CCR) at Patjeda Group Nigeria Limited

Full time @ListingAPI-2 in General
  • Lagos, Patjeda Group Nigeria Limited View on Map
  • Post Date : January 24, 2024
  • Apply Before : January 28, 2024
  • 0 Application(s)
  • View(s) 39
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Job Detail

  • Job ID 43307
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

Patjeda Group has emerged as a unified force, weaving together diverse business interests encompassing car rentals & leasing, armed security & integrated services, hotels & hospitality, entertainment & leisure, education & agriculture, and invaluable integrated business solutions.

We are recruiting to fill the position below:

Job Title: Call Center Representative (CCR)

Location: Lagos
Employment Type: Full-time

Job Description 

  • We are seeking a dedicated and customer-focused individual to join our team as a Call Center Representative (CCR). As a Call Center Representative at Patjeda Group, you will play a crucial role in providing excellent customer service through effective communication, problem-solving, and a thorough understanding of our diverse service offerings.

Key Responsibilities

  • Handle inbound and outbound calls from customers professionally and efficiently.
  • Provide accurate information about Patjeda Group’s services and address customer inquiries and concerns.
  • Resolve customer issues or complaints in a timely and empathetic manner.
  • Utilize CRM software to document and track customer interactions and follow up on unresolved issues.
  • Collaborate with other departments to escalate and resolve complex customer problems.
  • Meet or exceed customer service and call handling Key Performance Indicators (KPIs), including call resolution time, customer satisfaction scores, and first call resolution rates.
  • Contribute to continuous improvement initiatives within the call center to enhance the overall customer experience.

Qualifications

  • Excellent communication skills
  • Empathy, patience, and a genuine desire to help customers
  • Dedication to delivering exceptional service
  • Ability to work in a fast-paced environment
  • Previous experience in a customer service role is a plus

Application Closing Date
28th January, 2024.

How to Apply
Interested and qualified candidates should send their Resume and a Cover Letter highlighting their relevant experience to: careers@patjedagroup.com using “CCR Applicationin” as the subject of the mail.

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