Client / Customer Care Executive at Fortics Lifecare Limited

Full time @ListingAPI-2 posted 1 year ago in Healthcare / Medical
  • Ibeju-Lekki, Lagos, Fortics Lifecare Limited View on Map
  • Post Date : May 10, 2023
  • Apply Before : May 20, 2023
  • 0 Application(s)
  • View(s) 181
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Job Detail

  • Job ID 26316
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

Fortics Lifecare Limited aims to be a leading healthcare holding company in Africa, developing existing healthcare assets into world-class health facilities across the continent integrating quality service delivery to clients and financial prosperity for our sake. We want to inspire and promote hope, health and total well-being by providing the best care for every patient through integrated clinical practice, continuous education and research, delivering this service at cost-effective prices.

We are recruiting to fill the position below:

Job Title: Client / Customer Care Executive

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Duties / Responsibilities

  • Make outgoing calls to patients, referrals, and sales as needed
  • Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
  • Consistently meet and attain required Key Performance Indicators (KPIs)
  • Answer customer phone calls and provide them with the information that they request
  • Resolve customer complaints in a fair manner
  • Elevate customer concerns to managers and supervisors as needed
  • Become knowledgeable about our company’s services
  • Provide exceptional customer support in every phone call

Skills / Requirements

  • Interested candidates should possess
  • Excellent written and verbal communication skills
  • 1- 2 years of work experience in a similar role
  • Available to resume immediately
  • Proficient with MS Office and the ability to navigate multiple platforms.
  • Strong customer service skills with the ability to resolve patient concerns.
  • Demonstrate soft skills to enhance the patient experience
  • Relevant work experience in the hospital will be an added advantage
  • Certification in customer service profession is required
  • Possess right work ethics of a client care personel

Application Closing Date
20th May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: staff-success@fortics.org using the Job Title as the subject of the mail.

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