Client Service Officer at Seanet Technologies Limited

Full time @ListingAPI-2 in ICT / Computer
  • Ikeja, Lagos, Seanet Technologies Limited View on Map
  • Post Date : December 14, 2023
  • Apply Before : January 4, 2024
  • 0 Application(s)
  • View(s) 96
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Job Detail

  • Job ID 39678
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

Seanet Technologies Limited is a system integrator with experience in IP networks and IT services.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

  • Behave as a center of communication for issues and resolve the complaints of clients in the most applicable way.
  • Make use of Customer Relationship Management (CRM) software to facilitate seamless working among the peers and the customers.
  • Act as point of contact for complaints and escalate issues as appropriate
  • Conduct customer satisfaction surveys and recommend ways of improving client satisfaction
  • Retain clients by providing support, answering questions, and resolving issues.
  • Delivering outstanding customer service to both the internal and external customer base.
  • Maintain customer satisfaction by tracking, reporting, and responding to customer issues, service requests, and concerns.
  • Advise clients on creating profitable processes.
  • Ensuring new and existing clients are satisfied through after-sales care, as well as gaining and using feedback
  • Collaborate with internal teams to address customers’ needs
  • Ensure both the company and clients adhere to contract terms

Education and/or Work Experience Requirements

  • A B.Sc / HND Degree in Business Administration, Public Relations, Mass Communication or a related field.
  • Proficiency in the use of Microsoft Office.
  • A background in customer service is required.
  • Additional professional qualification in a related discipline.

Salary
N100,000 – N120,000 monthly.

Application Closing Date
4th January, 2024.

Method of Application
Interested and qualified candidates should send their CV to: hr@seanetmedia.com using the Job Title as the subject of the mail.

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