
Client Service Officer at Seanet Technologies Limited
Full time @ListingAPI-2 posted 1 year ago in ICT / Computer Shortlist Email JobJob Detail
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Job ID 39678
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Experience See Job Description
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Gender Male or Famele
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Qualifications See Job Description
Job Description
Seanet Technologies Limited is a system integrator with experience in IP networks and IT services.
We are recruiting to fill the position below:
Job Title: Client Service Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Responsibilities
- Behave as a center of communication for issues and resolve the complaints of clients in the most applicable way.
- Make use of Customer Relationship Management (CRM) software to facilitate seamless working among the peers and the customers.
- Act as point of contact for complaints and escalate issues as appropriate
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction
- Retain clients by providing support, answering questions, and resolving issues.
- Delivering outstanding customer service to both the internal and external customer base.
- Maintain customer satisfaction by tracking, reporting, and responding to customer issues, service requests, and concerns.
- Advise clients on creating profitable processes.
- Ensuring new and existing clients are satisfied through after-sales care, as well as gaining and using feedback
- Collaborate with internal teams to address customers’ needs
- Ensure both the company and clients adhere to contract terms
Education and/or Work Experience Requirements
- A B.Sc / HND Degree in Business Administration, Public Relations, Mass Communication or a related field.
- Proficiency in the use of Microsoft Office.
- A background in customer service is required.
- Additional professional qualification in a related discipline.
Salary
N100,000 – N120,000 monthly.
Application Closing Date
4th January, 2024.
Method of Application
Interested and qualified candidates should send their CV to: hr@seanetmedia.com using the Job Title as the subject of the mail.
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