Customer Relation Officer at MacTay Consulting

Full time @ListingAPI-2 posted 6 months ago in Consulting
  • Ikeja, Lagos, MacTay Consulting View on Map
  • Post Date : March 22, 2023
  • Apply Before : May 1, 2023
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Job Detail

  • Job ID 24008
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description
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Job Description

MacTay Consulting is the leading management consulting firm in Nigeria, providing HR Consulting, Learning & Development Solutions, Outsourcing and Contact Centre Solutions.

We are recruiting to fill the position below:

Job Title: Customer Relation Officer

Location: Ikeja, Lagos
Employment Type: Full-time
Working Hour: 8am – 5pm (Mon-Sat)

Job Summary

  • We are looking for an experienced Customer Relationship Officer to be responsible for engaging with key and new customers by building and preserving relationships.
  • The customer relationship officer will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
  • The candidate should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Job Description

  • Handling the customer relationship and handled feedback between order availability, Production head, Packing Team and dispatch team.
  • Creating and maintaining profitable relationships with key and new customers.
  • Fixing customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products to increase sales.
  • Meeting with the Sales team And CEO to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding essential customer individual needs and addressing these.
  • Operating business reviews using CRM programs.
  • Understanding your competition and strategizing accordingly.

Job Requirements

  • A Bachelor’s Degree in Business Sdministration or a relevant field.
  • A minimum of 5 years of proven customer relations experience.
  • Proficiency in Microsoft Office and customer service software.
  • Excellent written and verbal communication skills.
  • Adequate understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

Salary
N150,000 monthly.

Application Closing Date
1st May, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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