Customer Service Agents (Collections) at Careers Verified Limited

Full time @ListingAPI-2 posted 5 months ago in Human Resourse
  • Lagos, Careers Verified Limited View on Map
  • Post Date : December 9, 2024
  • Apply Before : January 31, 2025
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  • View(s) 12
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Job Detail

  • Job ID 60440
  • Experience  See Job Description
  • Gender  Male or Famele
  • Qualifications  See Job Description 

Job Description

At Careers Verified, we go beyond narrowly defined client issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary lines of business, we help organizations find critical talent, access cutting-edge advice, and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation, etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem-solving approach, and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Customer Service Agent (Collections)

Location: Oregun, Lagos
Employment Type: Full-time

Description 

  • Customer Service Agents in the Collections department are responsible for managing customer accounts with overdue balances. Their primary goal is to recover outstanding payments while maintaining a professional, empathetic, and customer-focused approach. These agents play a critical role in preserving positive customer relationships and ensuring compliance with financial and legal regulations.

Key Responsibilities
Account Management:

  • Contact customers via phone, email, or SMS to discuss overdue payments.
  • Review and analyze customer accounts to determine payment history and outstanding balances.
  • Maintain accurate records of all interactions and payment arrangements

Customer Communication:

  • Engage with customers professionally and empathetically to resolve payment issues.
  • Educate customers about their account status, payment options, and consequences of non-payment.
  • Negotiate repayment plans that align with company policies and customer affordability

Payment Recovery:

  • Use effective persuasion techniques to encourage timely payments.
  • Process payments and set up recurring payment plans when applicable.
  • Escalate unresolved cases to supervisors or the legal department as needed.

Key Skills & Competencies

  • Communication Skills: Ability to articulate clearly and empathetically in conversations.
  • Negotiation Skills: Expertise in persuading customers to settle debts without compromising their financial well-being.
  • Problem-Solving: Capability to address customer concerns and provide viable solutions promptly.
  • Attention to Detail: Accuracy in maintaining records and following compliance protocols.
  • Emotional Intelligence: Patience and empathy to handle sensitive financial situations tactfully.
  • Tech-Savviness: Familiarity with CRM software, payment systems, and office tools.

Application Closing Date
31st January, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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