Customer Service Executive at AWARI Real Estate limited

Full time @ListingAPI-2 posted 2 months ago in Real Estate
  • 0, Lagos, AWARI Real Estate limited View on Map
  • Post Date : January 10, 2026
  • Apply Before : January 16, 2026
  • 0 Application(s)
  • View(s) 56
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Job Detail

  • Job ID 221705
  • Experience  See Job Description
  • Gender  Male or Famele
  • Qualifications  See Job Description 

Job Description

AWARI Homes is a modern property platform connecting people to quality short-stay homes, rentals, and property investments. We make it easy to find, book, and manage well-curated homes designed for comfort, convenience, and peace of mind. From shortlets and vacation stays to long-term rentals and property sales, AWARI Homes delivers verified listings, seamless booking, and reliable property management — redefining how people live, stay, and invest. Feel at home. Stay smart. Live better.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Full-Time (On-site / Hybrid)

Job Summary

  • We are seeking a friendly, proactive, and customer-focused Customer Service Executive to manage guest and client interactions across all communication channels.
  • The ideal candidate will serve as the first point of contact for inquiries, bookings, complaints, and support — ensuring a smooth and positive experience for guests and property owners.

Key Responsibilities
Customer & Guest Support:

  • Respond promptly to guest and client inquiries via phone, email, WhatsApp, and online platforms
  • Assist guests with bookings, check-ins, check-outs, and stay-related requests
  • Handle complaints and resolve issues professionally to ensure customer satisfaction

Booking & Reservation Management:

  • Manage reservations and update booking systems accurately
  • Coordinate with operations, housekeeping, and maintenance teams to fulfill guest requests
  • Provide clear information on pricing, availability, policies, and services

Relationship Management:

  • Maintain positive relationships with guests, tenants, and property owners
  • Follow up with guests after stays to gather feedback and encourage reviews

Documentation & Reporting:

  • Record customer interactions, complaints, and resolutions
  • Escalate complex issues to the Operations Manager when necessary
  • Prepare basic daily or weekly customer service reports

Requirements & Qualifications

  • Candidates should possess an OND/HND/Bachelor’s degree in any related field with 1–3 years experience in customer service, hospitality, real estate, or call-center roles
  • Excellent verbal and written communication skills
  • Strong problem-solving and interpersonal skills
  • Ability to multitask and remain calm under pressure
  • Familiarity with short-stay or hospitality services is an advantage.

Application Closing Date
16th January, 2026.

How to Apply
Interested and qualified candidates should send their Resume to: career@awarihomes.com using the Job Title as the subject of the email.

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