Customer Service Executive (CSE) at Ascentech Services Limited – 2 Openings

Full time @ListingAPI-2 posted 9 months ago in Human Resourse
  • Lagos, Ascentech Services Limited View on Map
  • Post Date : January 6, 2023
  • Apply Before : January 6, 2023
  • 0 Application(s)
  • View(s) 87
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Job Detail

  • Job ID 21126
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description
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Job Description

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service Executive (CSE)

Locations: Mainland and Island, Lagos
Employment Type: Full-time
Sector: Telecommunication

Job Responsibilities

  • Manage large amounts of incoming phone calls and generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Qualifications / Requirements

  • HND / B.Sc in related field.
  • 0 – 2 years proven experience as a Customer Support or Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
6th January, 2023.

Method of Application
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted.

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