Customer Service Officer at Ascentech Services Limited

Full time @ListingAPI-2 posted 1 year ago in Human Resourse Email Job
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Job Detail

  • Job ID 33303
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Responsibilities

  • Check-in on members’ onboarding journey to identify blockages to approve the
    member
  • Liaise with respective teams and partners to ensure all members’ requests, open
    transactions and complaints are managed through an effective resolution process
  • Ensure members are enabled to complete the sign-up process.
  • Effectively provide product information/demonstration to prospective and new
    members when requested.
  • Gather product feedback and communicate to relevant stakeholders.
  • Responds to members queries via phone, email, and chat
  • Adaptability, willingness to learn new skills, and commitment to exceptional delivery
  • Excellent written and verbal communication skills

Requirements

  • BSc / HND in relevant field
  • 1-2 years proven customer support experience
  • Excellent research abilities and a willingness to grow
  • Strong problem-solving and analytical skills
  • Attention to detail
  • Availability to work on weekends
  • Proximity to Yaba and its environs will be an added advantage.

Salary
N70,000 – N80,000 monthly.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: cv@ascentech.com.ng using “Customer Service Officer” as the subject of the mail.

Note: Only qualified candidates will be contacted.

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