Customer Service & Personal Assistant at Ascentech Services Limited

Full time @ListingAPI-2 posted 8 months ago in Fintech Email Job

Job Detail

  • Job ID 203420
  • Experience  See Job Description
  • Gender  Male or Famele
  • Qualifications  See Job Description 

Job Description

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service & Personal Assistant

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

  • Serve as the first point of contact for patients, clients, and stakeholders, providing professional and courteous service in person, over the phone, via email, or through designated medium of communication
  • Maintain a welcoming and empathetic demeanor, ensuring customers feel valued and supported, in line with our commitment to clients.
  • Process Customer requests, such as appointment scheduling, registration, and information, ensuring accuracy in line with organized protocols
  • Address clients’ inquiries, concerns, and complaints promptly while escalating complex issues to the appropriate channel
  • Proactively engage customers by anticipating their needs and offering personalized solutions in line with our provided services.
  • Provide administrative support to senior management, including but not limited to meetings, managing calendars, and coordinating travel arrangements.
  • Organize and maintain confidential files, ensuring efficient access to critical information for leadership
  • Handle correspondence such as answering emails and phones, and preparing reports
  • Perform ad-hoc tasks as may be required from time to time, such as event planning or managing special projects to support our operational goals
  • Serve as a liaison between management, clients, and staff to ensure smooth communication and task execution.
  • Maintain confidentiality and discretion in handling sensitive information.

Requirements

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Minimum of 2 years’ experience in customer service and administrative support/PA roles
  • Strong interpersonal and communication skills, with the ability to build rapport with clients.
  • Excellent organisational and multitasking abilities
  • Proficiency in Microsoft Office suites (Word, Excel, and PowerPoint), knowledge of the use of Odoo is an added advantage.
  • Highly representable, well-groomed, and good professional demeanour
  • Ability to work independently and as part of a team.
  • Highly reliable and solution-oriented individual.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the job title as the subject of the mail.

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