Customer Service Representative at Seven-Up Bottling Company Limited

Full time @ListingAPI-2 posted 1 year ago in Manufacturing / Production / FMCG
  • Lagos, Seven-Up Bottling Company Limited View on Map
  • Post Date : October 30, 2023
  • Apply Before : October 31, 2023
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Job Detail

  • Job ID 36909
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Summary

  • Customer Service Representatives the front line of support for the company’s customers. You are responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

  • Answer customer questions about products or services
  • Resolve customer problems and complaints in a timely manner
  • Provide customer support via various channels
  • Escalate complex customer issues to management
  • Collect and record customer feedback
  • Help to improve the customer experience

Qualifications

  • Bachelor’s Degree in Business Administration or relevant field.
  • A minimum of 2 years of proven experience in a customer service position
  • Must be proficient in Hausa langauage
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

Application Closing Date
31st October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Only qualified candidates will be contacted.

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