Customer Service Sales Representative (French Speaking) at Taeillo

Full time @ListingAPI-2 posted 12 months ago in Manufacturing / Production / FMCG
  • Ikeja, Lagos, Taeillo View on Map
  • Post Date : January 30, 2024
  • Apply Before : February 20, 2024
  • 0 Application(s)
  • View(s) 122
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Job Detail

  • Job ID 43669
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

At Taeillo, we provide well-designed, functional, durable, affordable, and sustainable home furnishing solutions to African millennials with big dreams on a budget.

We are recruiting to fill the position below:

Job Title: Customer Service Sales Representative (French Speaking)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • A customer service sales representative works to develop leads to grow a business. They will work directly with customers to recommend products and services to fit their needs.
  • A good customer service sales representative anticipates customer concerns and offers practical solutions to resolve them. They are responsible for consistently achieving sales targets.

Job Duties

  • Perform informal and formal needs assessments for each customer to recommend appropriate goods and services.
  • Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
  • Participate in training and professional development and put new skills to immediate and meaningful use.
  • Familiarize yourself with current information about services and products available for customers.
  • Accurately record customer demographics, sales orders, or other information digitally or in written form
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Call customers to confirm orders.
  • Take orders on Flexi-pay.
  • Handle maintenance issues with customers
  • Generate and convert leads to sales.
  • Marking orders on Shopify as fulfilled when received by customers.
  • Preparing job cards for production team usage
  • Response to customer inquiries via various channels.
  • Keep records of customer interactions, process customer accounts, and file documents
  • Provide after-sales support to customers when needed.

Skills and Qualifications

  • B.Sc / HND in Marketing, Business Management, Business Administration
  • 1-2 years of customer service or sales experience
  • Fluent in French and English Language
  • Proficient with Microsoft Office Suite and related software
  • Ability to cooperate with and support other members of customer service team.
  • Excellent communication, interpersonal and customer service skills.
  • Knowledge of data analysis and report writing
  • Good knowledge of customer service best practices and desire to participate in training and professional development.
  • Ability to quickly grasp concepts and gain product knowledge.

Application Closing Date
20th February, 2024.

How to Apply
Interested and qualified candidates should send their CV to: taiwo@coladgray.com using the Job Title as the subject of the mail.

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