Customer Support Intern at OPL Academy

Full time @ListingAPI-2 posted 6 months ago in Education Training Email Job
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Job Detail

  • Job ID 25125
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description
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Job Description

One Precious Life (OPL) Academy is an employment accelerator providing practical and scalable solutions to meet the talent demands of Nigeria’s construction industry. OPL Academy is on a mission to raise the standard of labor and bridge the skills gap in Nigeria’s construction industry.

We are recruiting to fill the position below:

Job Title: Customer Support Intern

Location: Lagos

Job Description

  • We seek a highly motivated individual to join our customer support team as an intern.
  • The successful candidate will work closely with our experienced customer support representatives to provide excellent service to our customers.
  • This internship is a great opportunity to gain practical experience in customer support while developing your communication and problem-solving skills.

Responsibilities

  • Responding to customer inquiries via phone, email, and chat promptly and professionally.
  • Providing customers with product and service information.
  • Troubleshooting customer issues and resolving complaints effectively and efficiently.
  • Documenting customer interactions and feedback.
  • Collaborating with other departments to ensure the timely resolution of customer issues.
  • Contributing to the development of support materials such as FAQs and knowledge-base articles
  • Keeping up-to-date with product and service knowledge.

Requirements

  • Currently pursuing a Bachelor’s Degree in Business Administration, Communication, or a related field.
  • At least 3 years relevant work experience.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills and a customer-centric mindset.
  • Ability to work independently as well as part of a team.
  • Detail-oriented with excellent organizational skills.
  • Familiarity with Google Docs or equivalent software.
  • Prior customer service experience is a plus but not required.

Salary
N100,000 Monthly.

Application Closing Date
30th April, 2023.

How to Apply
Interested and qualified candidates should send their CV to: info@oplacademy.org using “Customer Support Intern” as the subject of the mail.

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