Customer Support Lead (Remote) at Bankoto Technology

Full time @ListingAPI-2 in Internet / E-commerce
  • Remote, Bankoto Technology View on Map
  • Post Date : January 19, 2024
  • Apply Before : February 2, 2024
  • 0 Application(s)
  • View(s) 121
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Job Detail

  • Job ID 42573
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

Bankoto is a cutting-edge e-commerce technology company dedicated to empowering eCommerce operators and SMEs with innovative solutions. Our services include ads credit, virtual cards, storefront infrastructure, and reward programs.

As a rapidly growing company, we are recruiting a dedicated and motivated individual to join our team in the capacity below:

Job Title: Customer Support Lead

Location: Remote
Employment Type: Full-time

Position Overview

  • We are looking for an enthusiastic and customer-centric individual to fill the position of Customer Support Lead.
  • In this role, you will play a crucial part in ensuring our clients receive top-notch support and assistance.
  • As a remote position, you will have the flexibility to work from anywhere while contributing to the success of Bankoto.

Responsibilities

  • Respond promptly to customer inquiries and resolve issues in a timely and professional manner.
  • Provide guidance and education on the company’s products or services, ensuring customers are maximizing the value and benefits.
  • Develop and oversee a structured onboarding process for new customers to ensure a smooth transition and understanding of the company’s offerings.
  • Actively seek customer feedback through surveys, interviews, or other means to gather insights for product improvement and service enhancement.
  • Ensure customer satisfaction by providing exceptional service and addressing customer concerns.
  • Collaborate with other departments to resolve complex issues and improve overall customer experience.
  • Analyze customer data and usage patterns to identify trends, opportunities, and potential areas for improvement.
  • Maintain accurate records of customer interactions and transactions.

Qualifications

  • Candidates should possess relevant qualifications with 0 – 1 year relevant work experience.
  • Excellent communication skills, both written and verbal.
  • Good knowledge of MS Office suite: Excel, PowerPoint, Word.
  • Strong problem-solving abilities.
  • Previous experience in customer support is a plus but not required.
  • Ability to lead and motivate a team.
  • Proficient in using communication tools and platforms.
  • Basic understanding of eCommerce and technology is advantageous.

Benefits

  • Salary: N50,000 Monthly.
  • Data allowance
  • Health insurance
  • Work from the comfort of your own home with a flexible schedule.
  • Training bonus
  • Engaging and dynamic work environment.

Application Closing Date
2nd February, 2024.

How to Apply
Interested and qualified candidates should send their CV and a detailed Cover Letter outlining their interest in the position to: bankotofinance@gmail.com using the Job Title as the subject of the email.

Note: If you are passionate about customer service, thrive in a remote work environment, and want to be part of a forward-thinking company, we encourage you to apply.

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