Customer Support Officer at Avetium Consult Limited

Contract @ListingAPI-2 posted 7 months ago in Fintech
  • 0, Lagos, Avetium Consult Limited View on Map
  • Post Date : September 21, 2025
  • Apply Before : October 30, 2025
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  • View(s) 90
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Job Detail

  • Job ID 212015
  • Experience  See Job Description
  • Gender  Male or Famele
  • Qualifications  See Job Description 

Job Description

Avetium Consult Limited – We are a Top Outsourcing Company in Nigeria, offering top-tier Business Technology Solutions and BPO services to drive measurable success for organizations.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Lagos
Employment Type: Contract

Job Summary

  • We are looking for a proactive and detail-oriented Customer Support Officer to serve as the primary point of contact between our manufacturing company and its customers.
  • The role involves handling customer inquiries, processing orders, coordinating with production and logistics teams, and ensuring a seamless after-sales experience.

Responsibilities

  • Act as the first point of contact for customer inquiries regarding products, pricing, availability, delivery timelines, and order status.
  • Process customer orders accurately and coordinate with production, supply chain, and logistics teams to ensure timely fulfillment.
  • Provide technical and product-related information (e.g., specifications, usage, and maintenance guidelines) to customers.
  • Handle complaints, returns, and warranty-related issues in line with company policies.
  • Maintain accurate records of customer interactions, transactions, feedback, and service requests in the CRM/ERP system.
  • Identify recurring customer issues and collaborate with internal teams to improve service delivery.
  • Contribute to customer retention efforts by ensuring a positive and consistent customer experience.

Requirements

  • BSc in Business Administration, Industrial Relations, Supply Chain or related field.
  • 2–3 years’ experience as a customer service representative.
  • Strong communication and interpersonal skills (verbal and written).
  • Familiarity with ERP/CRM systems (e.g., SAP, Oracle, Zoho, or similar).
  • Strong problem-solving, analytical, and organizational skills.
  • Ability to multiple tasks and meet deadlines.
  • Attention to detail and accuracy in handling data and documentation.

Application Closing Date
30th October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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