Job ID 30301
Experience See Job Description
Gender Male or Famele
Qualifications See Job Description
Pad-Up Creations is the leading producer of washable and reusable sanitary pads in Africa. As a social company, we are motivated to give sustainable solutions to the menstrual problems faced by rural and low income girls/women in Africa.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Minna, Niger
Employment Type: Full-time
- We are looking for an experienced Customer Service Officerwho is passionate about our mission.
- The ideal candidate will helprepresents ourbusiness as a client support person.
- Managelargeamounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific feature
Job Qualification and Requirements
- Minimum Qualification: BSc./ HND
- Experience: Mid level
- As well as formal qualifications, you should have these attributes:
- Attention to detail – being careful about detail and thorough in completing work tasks
- Strong analytical / problem solving skill.
- Persuasive Speaking Skills.
- Clear communication skills
- Ability to work collaboratively with all business units across the company
- Amongs other skills.
Application Closing Date
31st August, 2023.
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using “Application for Customer Support Officer” as the subject of the email.
Note: Candidates must be willing to relocate to Minna, Niger State.