Entry Level Customer Relation and Transaction Officer at Apex Network Limited

Full time @ListingAPI-2 in Fintech Email Job
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Job Detail

  • Job ID 27076
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description
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Job Description

Apex Network is a Financial servicing firm, where anyone anywhere can easily and securely transact Bitcoin, which is the future of Money and a catalyst for creating and open financial system in Africa and the World.

We are recruiting to fill the position below:

Job Title: Customer Relation and Transaction Officer

Location: Lekki, Lagos
Job Type: Full time

Job Summary

  • As a Customer Relation and Transaction Officer, you will be responsible for ensuring excellent customer service and smooth transaction processes.
  • You will work closely with the company’s customers, providing them with guidance and support throughout the entire transaction process.
  • You will also be responsible for addressing customer complaints and inquiries in a timely and professional manner, and ensuring customer satisfaction.

Key Responsibilities

  • Build and maintain positive relationships with customers by providing excellent customer service and support throughout the transaction process.
  • Provide guidance to customers regarding the company’s products and services.
  • Address customer complaints and inquiries in a timely and professional manner.
  • Ensure customer satisfaction by resolving issues and providing solutions to their problems.
  • Process transactions accurately and efficiently, and ensure that all necessary documentation is completed.
  • Follow up on transactions to ensure that they are completed successfully.
  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Prevent the escalation of customer issues by collecting and analysing information provided before and after interacting with the customer.
  • Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
  • Carrying out client satisfaction surveys and reviews.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Letting customers know about other products the company offers.
  • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
  • Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
  • Check customer’s balance and verify customer’s signatures.

Qualifications

  • A minimum of a B.Sc / HND / BA Degree.
  • At least 1 years of experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in Microsoft Office and other relevant software.
  • Attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Other higher/ relevant qualification(s) will be an advantage.
  • Experienced in transaction monitoring and drafting of suspicious transaction reports.
  • Maintain a positive attitude focused on customer satisfaction.
  • Solid organisational skills, multitasking and time-management.
  • This is an entry level role.

Salary
N90,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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