Experience Center Agent at GIG Logistics – Lagos & Anambra

Full time @ListingAPI-2 in Logistics and Transportation
  • See Job Description, Nigeria (Selected States), GIG Logistics View on Map
  • Post Date : March 16, 2023
  • Apply Before : March 17, 2023
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Job Detail

  • Job ID 23708
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

We are recruiting to fill the position below:

Job Title: Experience Center Agent

Locations: Lekki – Lagos, and Awka – Anambra

Job Summary

  • The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.

Job Description

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines.
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  • Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
  • Promote and cross-sell company’s products

Job Requirements

  • Good communication and computer literacy skills
  • Certificate of completion of NYSC
  • Previous customer service experience is an added advantage

N84,000 monthly.

Application Closing Date
17th March, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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