HOD, Dispute Management and ATM Settlement at Unified Payment Services Limited

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Job Detail

  • Job ID 31051
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

UP otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

We are recruiting to fill the position below:

Job Title: HOD, Dispute Management and ATM Settlement

Location: Lagos
Job Grade: Head of department
Position: HOD

Job Description

  • Ensure that ATM settlement is done and reports delivered to NIBSS for funds movement for all scheme transactions.
  • Ensure Banks receive the daily ATM settlement reports for all scheme transactions.
  • Ensure Monthly Billing Revenue and Receivable reports are prepared and delivered on a timely basis.
  • Ensure that VISA Issuer International/NNS disputes are resolved.
  • Ensure efficient Verve Single Settlement Dispute Management.
  • Ensure Verve Single Settlement Dispute Funds Recovery.
  • Resolve VISA Acquirer International POS and ATM disputes.
  • Resolve MasterCard Acquirer International POS disputes.
  • Resolve AMEX Acquirer International POS disputes.
  • Ensure UBA affiliates receive their daily ATM settlement reports as at when due.
  • Provide Dispute Management Report and Risk Chargeback Report.
  • Ensure departmental knowledge sharing and skill building.
  • Ensure that VISA NNS / INT’L ISSUER POS and ATM disputes are resolved.
  • Ensure processing fee collect for funds recovery to issuer’s position.
  • Ensure processing funds disbursement to acquirer’s position.
  • Ensure daily balancing and reconciliation of financial report with VSS-120 report for chargeback credit and chargeback reversals that impacted on issuer’s account.
  • Ensure that declined journals dispute response reports received from acquirers on behalf of the issuers are communicated to banks on daily basis for timely decision.
  • Ensure that fee collect is initiated to collect funds from the acquirer whenever acquirer accepts transaction or card scheme rule arbitration case is in favour of the issuer.
  • Process pre-arbitration where issuer still continues in dispute.
  • Process pre-compliance disputes where acquirer violated any of the visa dispute rules and the action resulted to a financial loss.
  • Process arbitration disputes where disputes could not be resolved at pre-arbitration stage.
  • Process compliance where disputes could not be resolved at pre-compliance stage.
  • Process good faith dispute resolution.
  • Ensure dispute stages are well monitored to ensure that banks are not exposed to financial loss as a result of negligence.
  • Ensure Banks receive their daily chargeback and dispute response reports.
  • Ensure resolution of customer complaints on Dispute Management and ATM settlement issues.
  • Ensure that local MasterCard / VISA acquiring disputes are resolved.
  • Ensure processing of representment for MIGS chargebacks.
  • Monitoring of incoming Scheme chargebacks (MasterCard).
  • Checking and sending MasterCard chargebacks to banks and merchants

Education Qualification

  • First Degree in Accounting or any numerate course.
  • Professional membership of ICAN/CIMA/ACCA or similar recognized professional bodies.


  • Have a minimum of 10 years’ post-NYSC cognate experience.


  • Excellent knowledge of accounting principles, practices and procedures.
  • Knowledge of supervisory practices and principles.
  • Knowledge of Card Payment industry.

Salary Range
N300,000 – N350,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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