ISP Officer at Vovida Communications Limited

Full time @ListingAPI-2 posted 7 months ago in ICT / Telecommunication
  • Ikeja, Lagos, Vovida Communications Limited View on Map
  • Post Date : March 5, 2023
  • Apply Before : March 24, 2023
  • 0 Application(s)
  • View(s) 126
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Job Detail

  • Job ID 23213
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description
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Job Description

Vovida Communications Limited is a Pan-African Telecommunications Company founded with a mission for enhancing the quality of life by providing competitively state of the art ICT/Telecommunications services.

We are recruiting to fill the position below:

Job Title: ISP Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

  • Troubleshoot system and network problems, diagnose and solve hardware or software system faults.
  • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, additions or upgrades of hardware/software and configuring of wireless access point, router with wireless and related equipment.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.
  • Document technical knowledge in the form of notes and manuals.
  • Track and properly log al network system issues through to resolution, within agreed time limits
  • Implement network security and provide technical support, anti-virus updates, manage host security and other related PCs.
  • Visit customer site to install/configure modem/device & solve other related internet issues, follow up with clients to ensure their networks are fully functional after troubleshooting.
  • Come up with customers’ site survey and draw diagram, included laying cable.
  • Recommend, design, install, test and deliver service improvements.
  • Prioritize and manage many open cases at one time.
  • Prepare accurate and timely reports.

Requirements

  • Minimum of CCNA Certification or equivalent experience.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • 3 – 5 years experience in the telecom or similar job specification
  • Good and working understanding of Radio, Tx and Core LTE network

Competencies:

  • Knowledge of TCP/IP, WAN, LAN, ADSL, DNS Networking, Cisco Router, and Switch are an advantage
  • Customer Support Experience.
  • Experience with remote desktop applications and help desk software.
  • Communication skills.
  • Creatively solve problems.
  • Analytical skills.
  • Results Driven.
  • Ability to multitask.
  • Problem-solving.
  • Customer handling and inter-personal skills.
  • Strong planning, organising and prioritising abilities.
  • Ability to cope with change and adapt quickly.

Application Closing Date
24th March, 2023.

Method of Application
Interested and qualified candidates should send their CV to: reenaresources@gmail.com using “ISP Officer – Lagos” as the subject of the mail.

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