Operations Manager (Field / Office Operations) at Palmpay Limited

Job Detail

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Operations Manager (Field / Office Operations)

Location: Lagos

Description

This role is highly execution-focused and requires strong coordination skills, operational discipline, and the ability to work cross-functionally with both local teams and HQ stakeholders

Key Responsibilities

Own day-to-day operations of the assigned PalmPay office and ensure full operational readiness (power, internet, workspace).
Coordinate cross-functional teams including Cards, POS, BNPL, Merchant Loans, and Customer Care to ensure smooth execution.
Track performance against SLAs and KPIs; proactively identify risks and escalate blockers.
Ensure timely resolution of merchant and customer escalations routed to the office.
Support field operations including POS inspection, repair, swap, and merchant activations.
Submit clear weekly operational and performance reports to management.
Act as the primary point of accountability for discipline, attendance, and execution standards within the office.

Key Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field.
3–6 years experience in operations, field execution, fintech, payments, or merchant-focused roles.
Strong understanding of payment products (POS, cards, transfers, or lending preferred).
Proven ability to coordinate multiple teams and manage operational complexity.
Strong communication skills; ability to work with local teams and international stakeholders.
Data-driven mindset with experience tracking KPIs and operational metrics.
High sense of ownership, structure, and execution discipline.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online