
Product Owner (B2B) at FoodCourt
Full time @ListingAPI-2 posted 1 year ago in Food Services Shortlist Email JobJob Detail
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Job ID 40367
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Experience See Job Description
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Gender Male or Famele
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Qualifications See Job Description
Job Description
FoodCourt is a food delivery network. Our business model is centered around FAST and affordabledeliveries handled with utmost care.
We are recruiting to fill the position below:
Job Title: Product Owner (B2B)
Location:Â Lagos
Employment Type: Full-time
Introduction
- If you’re a seasoned professional in product management, sales, and operations, known for your prowess in closing high-value deals and forging long-term client relationships, FoodCourt invites you to take the helm as the FC Business Product Owner.
- In this pivotal role, you’ll be at the forefront of our newest venture, FC Business, dedicated to redefining how companies offer meals to their employees through our cutting-edge technology and expansive restaurant network.
- Your ability to navigate complex negotiations, foster strong client connections, drive customer retention, and ensure seamless client onboarding will be instrumental in reshaping the corporate dining landscape.
- Join us and be a driving force in pushing the boundaries of corporate dining innovation while leading a team to unparalleled success.
Responsibilities
- Sales Strategy & Operations: Lead the development and execution of high-impact sales strategies, focusing on closing deals and expanding our corporate clientele. Nurture and maintain strong client relationships to foster long-term partnerships.
- Client Relationship Management: Establish and cultivate robust client relationships, understanding their needs, and ensuring their satisfaction with FC Business services.
- Customer Retention: Implement initiatives aimed at enhancing customer satisfaction and loyalty, contributing to increased customer retention rates.
- Client Onboarding: Oversee the seamless onboarding process for new clients, ensuring a positive experience and swift integration into the FC Business platform.
- Operations Leadership: Oversee operational aspects, optimizing processes for meal delivery, quality, and client satisfaction.
- Cross-functional Collaboration: Work closely with various teams to align FC Business within the FoodCourt ecosystem and ensure synergy across all departments.
Key Performance Indicators (KPIs)
- Sales & Client Acquisition: Revenue generated, client acquisition rate, conversion rate.
- Client Relationship Management: Client satisfaction scores, client retention rates.
- Customer Retention: Customer churn rate, repeat purchase rate, loyalty program engagement.
- Client Onboarding Success: Time to onboard new clients, satisfaction scores on the onboarding process.
- Operational Excellence: Timely delivery rates, resolution time for quality issues.
- Team Collaboration & Satisfaction: Employee satisfaction scores, team performance indicators, retention rates.
Reports:
- Weekly Reports: Combine daily sales performance insights and operational efficiency details into a comprehensive weekly report.
- Customer Feedback Analysis: Weekly analysis of customer feedback trends, highlighting actionable insights.
- Client Onboarding Progress: Track and report on the progress of new client onboarding efforts on a weekly basis.
- Monthly Reports: Comprehensive overview of revenue growth, sales performance, customer retention strategies, and outcomes, alongside a detailed report on team performance and satisfaction.
- Quarterly Reports: Strategic roadmap outlining future plans and improvements based on analysis, in addition to a cross-departmental alignment report.
Mandatory Requirements
- Presentation Skills: Proficiency in creating engaging presentations and decks for different audiences.
- Demo Creation & Conduct: Ability to develop and conduct compelling online and in-person product demonstrations.
- Communication Proficiency: Strong verbal and written skills for effective negotiation and stakeholder engagement.
- Training & Education Abilities: Capability to educate teams or clients on the FC Business platform.
- Adaptability to Technology Platforms: Familiarity with various online tools and adaptability to new technologies for communication and presentation delivery.
Other Requirements:
- Professional Experience in B2B product management, sales, and operations.
- Leadership Skills: Ability to lead cross-functional teams and navigate complex deals effectively.
- Strategic Thinker: Proficiency in devising impactful sales strategies aligned with business goals.
- Customer-Centric Approach: Deep understanding of customer needs and strategies to enhance satisfaction.
- Operational Expertise: Strong skills in optimizing meal delivery processes and client service.
- Collaborative & Adaptable: Proven teamwork abilities in a dynamic, collaborative environment.
- Analytical Skills: Proficiency in data analysis for informed decision-making and continuous improvement.
- Education: Bachelor’s or Master’s degree in Business Administration or related fields.
- Passion for Innovation: Drive to contribute to reshaping the corporate dining landscape.
- Alignment with Company Values: Dedication to FoodCourt’s mission and values.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter to: fccareers@getfoodcourt.com using the Job Title as the subject of the email.
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