Regional ICRS Officer for DDRR (P4) at the International Organization for Migration (IOM)

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  • Abuja, FCT, International Organization for Migration (IOM) View on Map
  • Post Date : October 25, 2023
  • Apply Before : November 6, 2023
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Job Detail

  • Job ID 36317
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

The International Organization for Migration (IOM) – Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

We are recruiting to fill the position below:

Job Title: Regional ICRS Officer for DDRR (P4)

Location: Abuja
Estimated Start Date: As soon as possible
Type of Appointment: Fixed term, one year with possibility of extension

Job Description

  • International Organization for Migration (IOM) is seeking an experienced practitioner to establish, oversee, and direct key components of its region-wide support to governments in the Lake Chad Basin region and to the reintegration of eligible individuals and communities of return, specifically including the management of an Information, Counselling and Referral Services (ICRS) capacity in the context of IOM’s ongoing Disengagement, Disarmament, Reintegration and Reconciliation (DDRR) programme.
  • In response to requests for support by governments in the region, to assist their efforts in de-escalating the crisis spurred by Boko Haram (BH) and the Islamic State West Africa Province (ISWAP) in the Lake Chad Basin, IOM has developed an approach building on concepts of Disarmament, Demobilization and Reintegration (DDR).
  • The current approach, defined as Disengagement, Disassociation, Reintegration and Reconciliation (DDRR), seeks to support governments in the development of legal, strategic and operational frameworks for the reintegration of eligible former associates having disengaged from BH and ISWAP, and to address the grievances of victims and communities to promote reconciliation, while simultaneously tackling the root causes of enrolment in Violent Extremist Organizations and preventing the re-recruitment of disengaged former associates.
  • This approach has later been expanded to the Sahel region, notably to Burkina Faso, upon request of national authorities. This approach capitalizes on IOM’s longstanding operational experience to integrate various elements of legal, protection, prevention, stabilization, victims’ assistance and peacebuilding elements in complex transitional environments.
  • Through integrated programme design and activities, the approach covers the broad areas of work required to establish a scalable system of support to government counterparts as well as to victims of the conflict including communities and those wishing to disengage or disassociate from BH/ISWAP.
  • Central to these efforts is the design and implementation of individual case-management approaches, supported by IOM’s Information, Counselling and Referral Service (ICRS) which is an integrated registration and database platform driving the integration of services which will support successful, sustainable reintegration processes for select individuals.
  • Under the overall supervision of the Head, Transition Recovery Division (IOM HQ), the administrative supervision of the Chief Of Mission (CoM) of Nigeria and direct supervision of the Senior Programme Coordinator (DDRR) in Geneva; and, in close coordination with country Programme Managers, the successful candidate will be responsible for technical, programmatic and policy elements of registration processes and the establishment and roll out of an Information, Counselling and Referral Services (ICRS) System for candidates receiving reintegration assistance within the framework of IOM’s DDRR Programme in the Lake Chad Basin Region.
  • In addition, the successful candidate will undertake travel to support initiation, roll-out and supervision of IOM’s proprietary ICRS system in support of individual case management and reintegration processes. Coordinating travel within the region as necessary and building on regional resources, the successful candidate will undertake the following:

Core Functions / Responsibilities

  • Based on host government requirements, and in close consultation with CoMs and relevant Programme Managers, evaluate and assess optimal areas of engagement and support for Information, Counselling and Referral Service (ICRS) capacity within the evolving context of IOM’s DDRR programming in the Lake Chad Basin Region.
  • In coordination with Programme Managers, evaluate and assess requirements for systems and services comprised in the IOM ICRS programming component, and oversee design and implementation based on country contexts in Nigeria, Niger, Cameroon, Chad and Burkina Faso.
  • As required in each country context, ensure appropriate set-up and provide ongoing oversight, support and regular updates to performance across all aspects of the ICRS system and capabilities including:
  • Information: comprising registration and individual profiling capacities to provide tailored assistance throughout the reintegration process, including socio-economic/demographic profiling and an information and case management system for programme beneficiaries;
    • Counselling: for program participants and their host communities to ensure awareness of all areas of support and appropriate guidance for beneficiaries, as well as addressing medical, psychosocial needs and the provision of vocational guidance;
    • Referral mechanism to link former associates with skills training, education and job opportunities based on their backgrounds, ambitions and special needs, requiring discrete research, information products and partnership structures for a broad range of additional services; and,
    • Monitoring mechanisms within the ICRS system to assess programme impact, and to assist former associates throughout the return process, including ensuring a safe and orderly rehabilitation and reintegration process.
  • Develop and provide a concise workplan based on assessed requirements for each country context, outlining material, financial and human resource needs, assessing key risks, highlighting government roles, and taking into account lessons-learned within the region, as well as available data or IT platforms and resources already in use across the region and within specific mission portfolios.
  • Engage and work actively with Procurement, ICT and related technical staff to inform design and structure of equipment and systems as well as requisite budgeting to be implemented in each country context.
  • Undertake regular risk evaluations and assessments with regard to IOM data protection standards, privacy requirements, and the appropriate management of sensitive data taking into consideration the central role of state authorities in the collection and management of registration and individual data.
  • Oversee recommendations for the appropriate staffing allocations and the development of a staff training regimen for the implementation of ICRS components in each country context.
  • Maximize ICRS system contributions to comprehensive reintegration support and individual case management processes, including by ensuring that ICRS systems are supported with robust informational products, context analysis and requisite partnership structures to fully elaborate and utilize the services and referral components.
  • Provide training in the use and maintenance of ICRS systems to national stakeholders involved in the daily use of ICRS systems, to national decision makers, and IOM staff.
  • Promote and provide substantial technical inputs, partnerships and products necessary to animate ICRS processes, functions and effectiveness; work in particular with UN partner agencies and other DDRR programme stakeholders to ensure widespread use of IOM’s ICRS system and capabilities, including the provision of support to children.
  • Oversee the design and incorporation of key downstream monitoring capabilities to assess programme impact, beneficiary success and needs, and including recommendations to improve case management support systems, ICRS-related functions and DDRR programme design.
  • Provide regular reporting on all activities against country work plans and this Terms of Reference and promote learning as well as recommendations to improve overall programme performance.
  • Supervise activities implemented by the Data Officer to guarantee functionality in the four countries of the ICRS system established, including data analysis, development of data collection tools, development of additional database modules according to the context, and quality controls of the information collected by the ICRS teams in the field.
  • Ensure application and adherence to IOM’s conflict sensitivity approach, compliance with the Human Rights Due Diligence (HRDD) policy, and respect of the “Do no harm” principle.
  • Perform such other duties as may be assigned.

Required Qualifications and Experience

  • Master’s Degree in Political or Social Sciences, Economics, Business Administration, Migration Studies, International Relations, Law or a related field from an accredited academic institution with seven years of relevant professional experience; or,
  • University Degree in the above fields with nine years of relevant professional experience.
  • Experience in the field of peacebuilding and stabilization, including operational and field experience, IOM/UN project development, and management;
  • Two years’ field experience at an international level with specialized international agencies (United Nations Agencies, International Organizations, and International Non-Government Organizations) in conflict and post-conflict situations required;
  • Experience in the design, development and implementation of robust ICRS components that respond to the established goals and necessities of DDR processes taking account of governmental needs and priorities in the framework of DDR processes is desired;
  • Previous work experience in technical support programmes involving legal or policy formulation, community-led recovery and stabilization programmes, and or security sector related reforms is an advantage;
  • Experience working in conflict contexts in Africa, with particular regard for Central Africa and/or the Lake Chad Basin, is an advantage;
  • Previous experience in supervising staff; and,
  • Experience in setting clear tasks and team-building with staff from diverse environments and backgrounds.


  • Proficiency in data analysis software, preferably SQL. Strong Excel skills, familiarity with data visualization, and data collection tools (e.g., Kobo, Tableau, Power BI).
  • Knowledge of statistical analysis techniques.
  • Familiarity with DDR practices, principles and operations and/or conflict reduction components is an advantage.


  • IOM’s official languages are English, French, and Spanish. For this position, fluency in English is required (oral and written). Working knowledge of French is an advantage.
  • Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies
Values – all IOM staff members must abide by and demonstrate these five values:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – Behavioural indicators level 3:

  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3:

  • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
  • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
  • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
  • Humility: Leads with humility and shows openness to acknowledging own shortcomings.
  • IOM’s competency framework can be found at this link:
  • Competencies will be assessed during a competency-based interview.


  • Internationally recruited professional staff are required to be mobile.
  • Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
  • This selection process may be used to staff similar positions in various duty stations.
  • Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.
  • The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
  • Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.
  • No late applications will be accepted.

Application Closing Date
6th November, 2023; 23:59 local time Geneva, Switzerland

How to Apply
Interested and qualified candidats should:
Click here to apply online


  • IOM only accepts duly completed applications submitted through the IOM e-Recruitment system.
  • The online tool also allows candidates to track the status of their application.
  • Only shortlisted candidates will be contacted.

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