Retail Sales Manager at CED Africa

Full time @ListingAPI-2 in Sales / Marketing / Retail / Business Development Email Job
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Job Detail

  • Job ID 27907
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

CED Africa, a custom electronic distribution company, is recruiting to fill the position below:

Job Title: Retail Sales Manager

Location: Lagos
Employment Type: Full-time

Principal Duties and Responsibilities
Financial:

  • Responsible for delivering sales revenue targets for the assigned CED Offline Retail Store.
  • Responsible for the operations and profit targets of the store by ensuring store costs and managed effectively and within budget.
  • Responsible for meeting and surpassing the weekly & monthly CRM sales targets for the retail store including but not limited to DEMO Presentation, Consulting, and Closing deals/accounts.

Customer:

  • Responsible for the Retail Store Walk-through presentation and sales pitch including but not limited to customer order processing, customer design support and customer technical training.
  • Partner with marketing to build, plan and execute key events to engage with partners and support the overall marketing and sales efforts.
  • Develop and implement a Retail Sales Plan with Partners/distributors.
  • Communicate new product developments to new and existing partners on a regular basis.
  • Engage with strategic partners to ensure alignment and successful execution of sales plans and support activities as well as ensuring effective growth strategies are in place for customers.
  • Provide feedback on the security market data, such as competitive, channel program needs, and technical issues that affect success in the market.

Order Fulfillment:

  • Conducts regular audits of transaction details to ensure all order processing maintains the required accuracy, customer service, and quality standards.
  • Respond to request from internal and external customers to expedite order, correct errors, or investigate issues arising from products delivered.
  • Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
  • Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.

Store Facility Management:

  • Managing the upkeep of equipment and supplies to meet health and safety standards.
  • Monitor and manage the major assets and technologies within the workplace to ensure maximum return on investment.
  • Inspecting buildings’ structures to determine the need for repairs or renovations.
  • Collaborating with building owners and upper management on budgeting for facilities needs.

Customer Experience Management:

  • Coordinate after sales functions including deliveries, collections and warranty claims in order to optimize customer satisfaction within budget constraints.
  • Contribute as a member of management to CED’ strategic planning and decision making.
  • Maintain a business development plan covering sales, revenue and expense controls for existing products and services to support the growth and sustainability of the business.
  • Ensure prompt resolution of any customer complaints about product quality.
  • Identify potential problems and take proactive steps to protect the company against bad debt and potential financial risks.
  • Work in collaboration with Finance and Accounting to ensure that all payments are appropriately accounted for and that confiscations are undertaken if required.
  • Implement and maintain systems and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relation to all aspects of the customer experience.
  • Manage customer accounts to ensure tracking of all actions taken in relation to each customer.
  • Ensure that all invoicing/payment, delivery and warranty transactions are managed in accordance with company policy, are up-to-date, accurately recorded and reviewed regularly to identify potential issues.
  • Ensure the preparation of accurate reports to summarize outcomes in relation to collections, deliveries and customer satisfaction metrics for the management team and make recommendations for improvement.
  • Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales.
  • Maintain a strong customer focus to improve the sales experience.
  • Ensure management of all incoming and outgoing queries (including Facebook, email, phone) to provide a positive customer experience, promote the company brand and encourage further sales.
  • Develop campaigns to promote CED’ products and services.
  • Track and record outcomes in terms of customer satisfaction with the quality of the company’s products and services and proactively recommend improvements where required.
  • Generate sales leads and liaise with the sales teams to ensure follow up.
  • Undertake employee management in order to deliver quality performance outcomes across the sales department.
  • Manage, develop, coach, control, and motivate the after sales team to develop their skill to ensure that a high professional standard is achieved and performance targets are met.
  • Ensure there is a mechanism in place to monitor individual performance, assess progress and provide feedback to support individual development.
  • Assess the strengths and weaknesses of the after sales team and manage the program accordingly, including undertaking recruitment and coordinating training as required.
  • Always act in a manner consistent with CED’ values.
  • Comply with the HAUSBA’ standards of conduct and all applicable policies and legislation.

Customer Support / After Sales:

  • Ensure customers are 100% satisfied.
  • Optimizing all aspects of the after sales experience for the customer and maintaining customer relationships to measure satisfaction and encourage future sales.
  • Maintain a business development plan covering sales, revenue and expense controls for existing products and services to support the growth and sustainability of the business.
  • Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales.
  • Manage customer accounts to ensure tracking of all actions taken in relation to each customer.
  • Track and record outcomes in terms of customer satisfaction with the quality of the company’s products and services and proactively recommend improvements.

Store Inventory:

  • Manage warehouse operations in a way that best suits the company’s vision and policies.
  • Modernize  inventory and fulfillment operations and use best  warehouse procedures.
  • Oversee receipt and proper storage of warehouse products.
  • Control and verify  the inventory level by conducting regular physical counts and reconciling with the data system.
  • Manage  the warehouse’s physical conditions.
  • Safeguarding the warehouse content by establishing procedures and protocols for proper storage and fulfillment process.
  • Working directly with the sales manager to oversee and prioritize the distribution of outgoing orders and oversee staff meet their goals.
  • Coordinate  with the shipping/logistics supervisor and manager to schedule outbound orders.
  • Work directly with the purchasing department to ensure proper stocking levels are maintained.
  • Process returned goods and ensure all return processes are completed correctly and efficiently.

Sales:

  • Analyze sales and revenue reports and make forecasts.
  • Keep abreast of market trends to determine the need for improvements in the store.
  • Seek ways to better promote the store, the product line and service within the store.
  • Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
  • Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
  • Achieving growth and hitting sales targets by successfully managing the store sales team.
  • Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence.
  • Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.

Requirements

  • Candidates should possess an M.Sc Degree with 5 – 10 years relevant work experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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