Sales / Social Media Associate at MacTay Consulting

Full time @ListingAPI-2 in Consulting
  • Ibeju-Lekki, Lagos, MacTay Consulting View on Map
  • Post Date : January 26, 2023
  • Apply Before : February 9, 2023
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Job Detail

  • Job ID 21819
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

MacTay Consulting is the leading management consulting firm in Nigeria, providing HR Consulting, Learning & Development Solutions, Outsourcing, and Contact Centre Solutions.

We are recruiting to fill the position below:

Job Title: Sales / Social Media Associate

Location: Lekki, Lagos
Employment Type: Full-time | Onsite
Job Field: Luxury Gifts

About Role

  • In this role, under the supervision of the sales manager/C.E.O., you to assist in recommending product enhancements to improve customer satisfaction and sales potential.
  • As well as striving to maintain good relationships with existing clients, gaining repeat business wherever possible.

What You Will Be Doing

  • Welcome customers by greeting them; offering them assistance.
  • Direct customers by escorting them to racks and counters; suggesting items.
  • Answer phone calls, enquiries and requests, and handling them when appropriate
  • Advise customers by providing information on products by building confidence; offering suggestions and options.
  • Stay knowledgeable about all products and services.
  • Document sale by creating, updating customer profile records and sending invoice and following
    up on payments.
  • Process payments by totalling purchases; processing cash and store or other credit cards.
  • Keep clientele informed by notifying them to preferred customer sales and future merchandise of
    potential interest.
  • Ensure the work area or shop space is clean and organized at all times.
  • Market offers to other businesses and clients; especially during festive periods.
  • Contribute to team effort by accomplishing related results as needed.
  • Run errands and deposits cash into bank if needed.
  • Record inventory records and communicate low stock to supervisor.
  • Close sales by building rapport with potential account; explaining product and service capabilities;
    overcoming the objection.
  • Drive the sales of products and services by achieving or exceeding sales targets.
  • Provide customers with product options as well as convince them to buy new products and
    products on promotion.
  • Take orders from the website, pack and deliver them to the client.
  • To communicate all orders to the delivery company; diligently writing the name, phone no, and
    address of the recipient.
  • Responsible for booking, receiving, tracking and stocking all items ordered to determine shipment
  • Involved in reconciliation of physical stock with the stock in the system and warehouse.
  • Notify the supervisor when stock levels are down in order to restock.
  • Record expiration dates of products and notify team when products are reaching the end of their
    shelf life.
  • Scheduling in-store deliveries and packages to be shipped out.
  • Resolves escalated or difficult issues regarding client complaints and other matters.
  • Assist in taking pictures, editing and preparing them to be posted on social media channels.
  • Assist to plan, coordinate and manage a schedule of activities across all social media platforms
    such as Instagram, and WhatsApp.
  • Liaise with the inventory, logistics and procurement team for delivery to client’s/customers
  • Ensure detailed submission of weekly/monthly sales report (data analytics & analysis of monthly
    sales) to the Management.
  • Ensure the business always has adequate and suitable resources to run efficiently (e.g. people,
    material, equipment etc.).
  • Work with the sales team to close sales and ensure the target is met.
  • Manage and resolve customer complaints. Give final judgement on resolution to customer
    complaints resulting from purchases.


  • A Bachelor’s Degree in Marketing, Business Administration or related field.
  • Minimum of 2 years work experience.
  • Previous work experience in the gifting industry/sales and marketing.
  • Excellent written and verbal communication skills.
  • Excellent team building, interpersonal, good negotiation, organizational and problem-solving skills
  • Ability to navigate a fluid, fast-paced entrepreneurial environment.
  • Excellent client satisfaction and customer service.
  • Ability to work as part of a team and individually.
  • Proficiency with Microsoft Office Applications and social media platform e.g. Instagram, tiktok etc.

Application Closing Date
9th February, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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