Smart-cash Recharge, Usage & Retention Manager at Airtel Nigeria

Full time @ListingAPI-2 posted 7 months ago in ICT / Telecommunication Email Job
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Job Detail

  • Job ID 48673
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Smart-cash Recharge, Usage & Retention Manager

Location: Lagos
Employment Type: Full-time

Job Purpose

  • Acquisition – Acquire new customers who will utilize Smart cash services and conduct airtime/bundle recharges through Smart cash channel.
  • Acquisition – Convert customers who are currently utilizing competition or alternative channels in fulfilling services rendered by Smart cash. This includes recharges via alternate channels and use of recharge tokens (paper recharge).
  • Retention – Drive growth of unique users, count of transactions and value for smart cash services including cash-in, cash-out, bill payment, airtime and bundle recharges through Smart cash channels.
  • Conversion Rate Optimization: improve the conversion rates for campaigns and promotions geared toward growth.
  • Base Management – Define and implement actions that will improve customer lifecycle in Smart cash.
  • Reporting – To provide timely, accurate, and focused reporting to the Smart cash leadership. Develop and implement effective business and commercial reports to deliver insights and improve decision making.

Educational Qualifications& Relevant Experience

  • Bachelor’s or HND Degree in Computer Science/IT or related field
  • At least 3 years’ experience customer value management
  • At least 3 years’ experience and hands-on experience in Oracle Business Intelligence Enterprise Edition, IT supporting service including Data Warehousing as well as complex report formatting.
  • Business Knowledge – Business report formatting is an added benefit.

Required Competencies:

  • Databases: Oracle, MSSQL Server, PostgreSQL, MySQL.
  • SQL: PL-SQL, MS-SQL and PG-SQL.
  • Reporting: Microsoft Power BI.
  • Data Analysis: SPSS or R-Statistics.
  • Strong analytical, problem solving and decision-making skills to evaluate alternatives and provide recommendations on business issues.
  • Proficient in using Microsoft Offices Software.
  • Proficient in using Microsoft Power Point Software.
  • Insight gathering from reports and intelligence to improve customer retention and value extraction.
  • Problem solving.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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