Social Media Manager / Assistant at Furniture Republic Nigeria

Full time @ListingAPI-2 posted 12 months ago in Manufacturing / Production / FMCG
  • Abuja, FCT, Furniture Republic Nigeria View on Map
  • Post Date : October 22, 2023
  • Apply Before : November 15, 2023
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Job Detail

  • Job ID 35131
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

Furniture Republic is a furniture production company. We’re the best furniture company in Nigeria that deals on all kinds of quality furniture. We are a foreign investment company that produces furniture at world standards.

We are recruiting to fill the position below:

Job Title: Social Media Manager / Assistant

Location: Kado, Abuja (FCT)
Employment Type: Full-time

Job Description

  • The Social Media Support will be directly responsible for handling and managing the company’s social media platforms, customer service and processing of online and offline orders, organise good filing system.
  • Other duties for this role will include sales, customer complaint management, handling enquiries, companies, write and respond to emails and day to day routine tasks execution.

Key Responsibilities

  • Update and manage the company’s websites and social media pages
  • Responsible for content and caption curation for all our social media platforms including pictures Receive and process both online and offline orders
  • Support the smooth running of the office
  • Convert leads into actual sales
  • Develop and maintain an updated customer/vendor lists
  • Create and update customer database, to make it easy to know the total number of customers that patronized Furniture Republic on a monthly basis and at the end of each year
  • Answer and direct phone calls
  • Assist in the preparation of regularly scheduled reports
  • Handle customer enquiries and complaints
  • Establish, develop and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within schedule
  • Send weekly/monthly email blasts, WhatsApp messages, bulk SMS to customers
  • Closely monitor online trends and inventory
  • Manage all sales orders and ensure appropriate order flow by processing all customer orders and shipment of products and ensure safe delivery to customers
  • Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory
  • Answer first line queries and complaints from customers.
  • Report discrepancies and problems to the Operations Manager
  • Give advice and guidance on product selection and packaging to customers.
  • Perform administrative functions
  • Manage stock inventory (Ensure all stock received are registered in the system)
  • Resolve customer complaints by investigating problems, provide solutions, prepare reports and make recommendations to management
  • Working within established guidelines, particularly with product lines.
  • Work with management to organize and execute online sales campaigns
  • Regularly observes the online activity of model organizations, research and reports on “social media best practices”
  • Perform all other duties as assigned.

Requirements

  • You must be knowledgeable about the products, curate and able to adequately guide customers at all times.

Remuneration
N100,000 Monthly.

Application Closing Date
15th November, 2023.

Method of Application
Interested and qualified candidates should send their CV with a Passport photograph to: social@furniturerepublic.com.ng using the Job Title as the subject of the mail.
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Click here to apply online

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