Strategy Manager, Customer Retention at M-KOPA

Full time @ListingAPI-2 in Fintech Email Job
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Job Detail

  • Job ID 37792
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Strategy Manager, Customer Retention

Location: Lagos
Employment Type: Full-time

Job Description

  • We are looking for a Strategy Manager for M-KOPA’s Customer Retention team to drive strategic initiatives and high-priority projects.


  • Conduct research, develop analyses, and build commercial & financial models to develop and implement M-KOPA’s strategy for customer retention and growing customer lifetime value. This could include product, sales channel, marketing, and pricing strategies; determining resource requirements and prioritizing investments; and building 3-5-year business plans.
  • Support strategic growth areas for Customer Retention, including via customer segmentation analysis, market and economic analysis, partner landscaping, competitor benchmarking, business case development, and running pilots/experiments.
  • Develop effective performance metrics and dashboards, coordinating with product and data teams to define and measure KPIs.
  • Identify and scope opportunities to improve operations, processes, efficiency, and performance on the Customer Retention team.
  • Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools.


  • You have a Bachelor’s Degree or equivalent experience.
  • Have 3-5 years of work experience in strategy, business operations, management consulting, investing, product management, or comparable roles.
  • Are passionate about our mission of making everyday essentials accessible to everyone.
  • Are strong analytically and have significant experience with Excel modeling and making data-driven decisions.
  • Love solving open-ended business problems, from identifying the problem that needs to be solved through developing actionable recommendations and driving implementation.
  • Are a collaborator with a low ego.
  • Thrive in fast-moving environments and have a sense of urgency to get the job done.
  • Are results-focused and a self-starter.
  • Have emerging markets experience (particularly in East, West, or Southern Africa).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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