Strategy Manager, Customer Retention at M-KOPA

Full time @ListingAPI-2 posted 1 year ago in Fintech Email Job
  • Share:

Job Detail

  • Job ID 37792
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Strategy Manager, Customer Retention

Location: Lagos
Employment Type: Full-time

Job Description

  • We are looking for a Strategy Manager for M-KOPA’s Customer Retention team to drive strategic initiatives and high-priority projects.

Responsibilities

  • Conduct research, develop analyses, and build commercial & financial models to develop and implement M-KOPA’s strategy for customer retention and growing customer lifetime value. This could include product, sales channel, marketing, and pricing strategies; determining resource requirements and prioritizing investments; and building 3-5-year business plans.
  • Support strategic growth areas for Customer Retention, including via customer segmentation analysis, market and economic analysis, partner landscaping, competitor benchmarking, business case development, and running pilots/experiments.
  • Develop effective performance metrics and dashboards, coordinating with product and data teams to define and measure KPIs.
  • Identify and scope opportunities to improve operations, processes, efficiency, and performance on the Customer Retention team.
  • Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools.

Requirements

  • You have a Bachelor’s Degree or equivalent experience.
  • Have 3-5 years of work experience in strategy, business operations, management consulting, investing, product management, or comparable roles.
  • Are passionate about our mission of making everyday essentials accessible to everyone.
  • Are strong analytically and have significant experience with Excel modeling and making data-driven decisions.
  • Love solving open-ended business problems, from identifying the problem that needs to be solved through developing actionable recommendations and driving implementation.
  • Are a collaborator with a low ego.
  • Thrive in fast-moving environments and have a sense of urgency to get the job done.
  • Are results-focused and a self-starter.
  • Have emerging markets experience (particularly in East, West, or Southern Africa).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
Required 'Candidate' login for send message Click here to logout And try again
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.