Team Lead, Fund Loss at PalmPay Limited

Full time @ListingAPI-2 in Fintech Email Job
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Job Detail

  • Job ID 31736
  • Experience See Job Description
  • Gender Male or Famele
  • Qualifications See Job Description

Job Description

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Team Lead, Fund Loss

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • We are seeking a highly skilled and motivated Fund Loss Team Lead to join our company.
  • As the Fund Loss Team Lead, you will be responsible for overseeing and managing a team of professionals focused on mitigating fund losses, minimizing financial risks, and ensuring compliance within the organization.
  • This role requires a deep understanding of financial processes, analytical acumen, leadership capabilities, and a passion for driving results.


  • Develop and maintain business relations with Reconciliation and Chargeback team at NIBBS, Unified Payments, Interswitch and Palmpay’s settlement banks.
  • Daily review and reconciliation of accounts for exceptions and subsequent escalations to switch and other vendors or third parties for resolution.
  • Daily follow up with all stakeholders (Switches, Banks and Processors) to ensure all pending/ outstanding issues are resolved.
  • Manage the refunds process end-to-end and ensure all recoveries are received and completed in a timely manner
  • Manage the daily workflow of the team to ensure fund loss are recovered in an effective and efficient manner.
  • Monitor performance of team members against KPIs, including identifying opportunities for improvement and mentoring and coaching team members.
  • Resolution of Customer issues
  • Review and respond to mail inquiries.

Qualifications and Requirements

  • Bachelor’s Degree in Finance, Business, Economics, or related field.
  • Minimum of 6 years of experience.
  • Previous experience in Reconciliation, Settlement, Chargeback, risk management, fraud prevention.
  • Proven leadership experience, with a track record of effectively managing and developing teams.
  • Strong analytical skills and the ability to interpret complex financial data to identify trends and anomalies.
  • In-depth knowledge of fund management, financial processes, and regulatory compliance within the fintech industry.
  • Proficiency in data analytics tools and techniques for fraud detection and risk assessment.
  • Excellent communication and interpersonal skills, with the ability to collaborate and influence across different organizational levels.
  • Detail-oriented with strong organizational and project management capabilities.
  • Problem-solving mindset and the ability to think creatively to develop innovative fund loss prevention strategies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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