Team Lead, Fund Loss at PalmPay Limited

Job Detail

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Team Lead, Fund Loss

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

We are seeking a highly skilled and motivated Fund Loss Team Lead to join our company.
As the Fund Loss Team Lead, you will be responsible for overseeing and managing a team of professionals focused on mitigating fund losses, minimizing financial risks, and ensuring compliance within the organization.
This role requires a deep understanding of financial processes, analytical acumen, leadership capabilities, and a passion for driving results.

Responsibilities

Develop and maintain business relations with Reconciliation and Chargeback team at NIBBS, Unified Payments, Interswitch and Palmpay’s settlement banks.
Daily review and reconciliation of accounts for exceptions and subsequent escalations to switch and other vendors or third parties for resolution.
Daily follow up with all stakeholders (Switches, Banks and Processors) to ensure all pending/ outstanding issues are resolved.
Manage the refunds process end-to-end and ensure all recoveries are received and completed in a timely manner
Manage the daily workflow of the team to ensure fund loss are recovered in an effective and efficient manner.
Monitor performance of team members against KPIs, including identifying opportunities for improvement and mentoring and coaching team members.
Resolution of Customer issues
Review and respond to mail inquiries.

Qualifications and Requirements

Bachelor’s Degree in Finance, Business, Economics, or related field.
Minimum of 6 years of experience.
Previous experience in Reconciliation, Settlement, Chargeback, risk management, fraud prevention.
Proven leadership experience, with a track record of effectively managing and developing teams.
Strong analytical skills and the ability to interpret complex financial data to identify trends and anomalies.
In-depth knowledge of fund management, financial processes, and regulatory compliance within the fintech industry.
Proficiency in data analytics tools and techniques for fraud detection and risk assessment.
Excellent communication and interpersonal skills, with the ability to collaborate and influence across different organizational levels.
Detail-oriented with strong organizational and project management capabilities.
Problem-solving mindset and the ability to think creatively to develop innovative fund loss prevention strategies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online